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Yinxuan Carbon works for Customer’s satisfaction and saving purchase cost for customers. Customers’ trust stands the highest honor in our staff’s mind. In order to continuously offer the best quality and service, we make commitment as following:
Quality Commitment
● All production conforms to ISO9001:2008 Quality Management System. It proceeds as raw material analysis, process supervising, final product inspection, perfect package assurance and close delivery tracking. We will keep in-time communication with customers regarding products quality and application effect.
● Yinxuan Carbon carries out process responsibility management. Staff of next procedure will inspect products from last procedure, and different majors’ inspectors supervise and inspect the whole process. Certificate of inspection is the premise of sending products to customers. Process controlling involves from raw material entry until exit of final products.
● Yinxuan Carbon strictly carries out Batch Management in production. Relative process and raw material is decided by customers’ requirement for quality. From raw material to finished product, it could clearly show batch No. and do quality assessment at any procedure.
Price Commitment
● Raw material is from self-produced graphite and sister factories, thus cost of raw material is lowered by with assurance of quality to get the most competitive price for final machined graphite parts.
● Yinxuan Carbon Raiser is produced by our own factories with superior quality and low price.
● Yinxuan Graphite Scrap is from self-produced graphite material, reminders and short size graphite material in sister factories, which makes good price.
● Yinxuan Carbon will never increase the price within validity of quotation, no matter how market changes. Contract will be conformed honestly.
Delivery Time Commitment
● Large stock of raw material ensures prompt production and short delivery time.
● Long cooperation contracts with shipping companies ensure priority loading of our products.
● Extended production and business capabilities ensures on-time delivery.
Technical Support Commitment
● Pre-sale Service. Before selling of products, our technicians communicate well to get customers’ detailed requirements, and propose reasonable suggestions for raw material choice and products application, in order to avoid products functional waste and insufficiency to lower down purchasing cost for customers.
● In-sale service. Necessary communications with customers will be kept during production to avoid any potential problems caused by missing information in drawing or requirements. Thus maximally ensure customers’ benefits.
● After-sale Service. We will continuously track application of our products, solve any problem happening during use, improve products properties and propose more effective solutions for customers.
Responsibility Commitment
Yinxuan Carbon earnestly fulfill contracts and assume all obligations and responsibilities in contracts.
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